Corporate Social Responsibility Report 2019
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GRI Standard index

GRI Index table
List of indicators  used in the report
GRI content index GRI standard Indicator name Section of the report (SDGs)[1] PRB[2] ESG[3] EC / TCFD[4]
GRI 101. Foundation 2016 Basic Information [No indicators included]
I. GENERAL DISCLOSURES: ORGANISATIONAL PROFILE 
GRI 102-1 GRI 102. General Disclosures 2016 Name of the organization. About Santander Bank Polska
GRI 102-2 GRI 102. General Disclosures 2016 Activities, brands, products and/or services. About Santander Bank Polska

Customers and services

Retail customers

Business customers

GRI 102-3 GRI 102. General Disclosures 2016 Location of organization’s headquarters. The registered office is located in Warsaw, Al. Jana Pawła II 17.

Contact

GRI 102-4 GRI 102. General Disclosures 2016 Location of operations The area of operation covers the whole territory of Poland.

About Santander Bank Polska

GRI 102-5 GRI 102. General Disclosures 2016 Ownership and legal form About Santander Bank Polska
GRI 102-6 GRI 102. General Disclosures 2016 Markets served About Santander Bank Polska
GRI 102-7 GRI 102. General Disclosures 2016 Scale of the organization About Santander Bank Polska
Custom indicator Not applicable Number of brand touchpoints in Poland, including branches broken down into outlets run directly by the bank and partner outlets. About Santander Bank Polska
GRI 102-8 GRI 102. General Disclosures 2016 Markets served Employment structure SDG 5, 8
GRI 102-9 GRI 102. General Disclosures 2016 Supply chain Responsible supply chain
GRI 102-10 GRI 102. General Disclosures 2016 Significant changes to the organization and its supply chain Responsible supply chain SDG 5 ESG Social
GRI 102-11 GRI 102. General Disclosures 2016 Precautionary Principle or approach Risks and impact

Policies

ESG Environment KE/TCFD
GRI 102-12 GRI 102. General Disclosures 2016 External initiatives  and externally-developed economic, environmental and social charters, principles,  or other initiatives to which the organization subscribes, Approach to sustainable development

Our buissnes strategy

Partnerships

External initiatives

Responsible sales and marketing

SDG 12, 13, 17 PRB 4 ESG Environment

ESG Social

ESG Governance

GRI 102-13 GRI 102. General Disclosures 2016 Membership of associations Membership in associations SDG 13, 17 PRB 4
Strategy
GRI 102-14 GRI 102. General Disclosures 2016 Statement from senior decision-maker Interview with the CEO ESG Environment

ESG Social

ESG Governance

GRI 102-15 GRI 102. General Disclosures 2016 Key impacts, risks and opportunities Interview with the CEO

Approach to sustainable development

Risks and impact

Our buissnes strategy

Our approach

Green offer – products and services

SDG 3, 8, 12, 13, 17 PRB 1, 2 ESG Environment

ESG Governance

 

KE/TCFD
Custom indicator Not applicable Description of the bank’s strategy, including the management approach to responsible business and sustainable development Approach to sustainable development

Our buissnes strategy

SDG 13, 17 PRB 1
Ethics
GRI 102-16 GRI 102. General Disclosures 2016 Values, principles, standards and norms of behaviour Code of Conduct SDG 8 ESG Social

ESG Governance

GRI 102-17 GRI 102. General Disclosures 2016 Values, principles, standards and norms of behaviour Reporting ethical concerns

Ethical education

SDG 8 ESG Governance
Governance and target setting
GRI 102-18 GRI 102. General Disclosures 2016 Governance structure of the organization including committees of the highest governance body Management structure

Approach to sustainable development

SDG 13, 17 ESG Environment

ESG Governance

GRI 102-20 GRI 102. General Disclosures 2016 Executive-level responsibility for economic, environmental, and social topics Approach to sustainable development SDG 13, 17 ESG Environment

ESG Governance

GRI 102-21 GRI 102. General Disclosures 2016 Consulting stakeholders on economic, environmental, and social topics Stakeholders PRB 4 ESG Governance
GRI 102-22 GRI 102. General Disclosures 2016 Composition of the highest governance body and its committees Governance structure ESG Governance
GRI 102-23 GRI 102. General Disclosures 2016 Chair of the highest governance body Governance structure ESG Governance
GRI 102-26 GRI 102. General Disclosures 2016 Role of highest governance body in setting purpose, values, and strategy Governance structure

Approach to sustainable development

SDG 13, 17 ESG Environment

ESG Governance

GRI 102-29 GRI 102. General Disclosures 2016 Identifying and managing economic, environmental, and social impacts Approach to sustainable development

Our buissnes strategy

SDG 13, 17 PRB 2 ESG Environment

ESG Social

ESG Governance

GRI 102-31 GRI 102. General Disclosures 2016 Review of economic, environmental, and social topics Approach to sustainable development SDG 13, 17 PRB 5 ESG Environment

ESG Governance

GRI 102-32 GRI 102. General Disclosures 2016 Highest governance body’s role in sustainability reporting Approach to sustainable development SDG 13, 17 PRB 6 ESG Environment

ESG Governance

GRI 102-35 GRI 102. General Disclosures 2016 Remuneration policies Salaries and benefits SDG 5, 8
Stakeholder engagement
GRI 102-40 GRI 102. General Disclosures 2016 List of stakeholder groups Stakeholders PRB 4 ESG Governance
GRI 102-41 GRI 102. General Disclosures 2016 Employees covered by collective bargaining agreements Salaries and benefits SDG 5, 8
GRI 102-42 GRI 102. General Disclosures 2016 The basis for identifying and selecting stakeholders with whom to engage Stakeholders PRB 4 ESG Governance
GRI 102-43 GRI 102. General Disclosures 2016 Approach to stakeholder engagement  including frequency of engagement by type and by stakeholder group Stakeholders PRB 4 ESG Governance
GRI 102-44 GRI 102. General Disclosures 2016 Key topics and concerns that have been raised through stakeholder engagement and how the organization has responded, including through its reporting. Stakeholders PRB 4 ESG Governance
Reporting
GRI 102-45 GRI 102. General Disclosures 2016 List of all entities included in the organization’s consolidated financial statements About Santander Bank Polska
GRI 102-46 GRI 102. General Disclosures 2016 The process of defining the report content About the report ESG Governance
GRI 102-47 GRI 102. General Disclosures 2016 List of identified material topics About the report ESG Governance
GRI 102-48 GRI 102. General Disclosures 2016 Explanation of the effect of any restatements of information given in previous reports and the reasons for such restatements (e.g. mergers and acquisitions, change of base years or periods, nature of business or measurement methods) About the report
GRI 102-49 GRI 102. General Disclosures 2016 Significant changes from previous reporting periods in the list of material topics and topic boundaries About the report
GRI 102-50 GRI 102. General Disclosures 2016 Reporting period About the report
GRI 102-51 GRI 102. General Disclosures 2016 Date of most recent report About the report
GRI 102-52 GRI 102. General Disclosures 2016 Reporting cycle About the report
GRI 102-53 GRI 102. General Disclosures 2016 Contact details Contact
GRI 102-54 GRI 102. General Disclosures 2016 Claims of reporting in accordance with GRI standards About the report
GRI 102-55 GRI 102. General Disclosures 2016 GRI Content index About the report
GRI 102-56 GRI 102. General Disclosures 2016 The organization’s policy and current practice with regard to seeking external assurance for the report About the report
KE/TCFD The impact of climate issues and related risks on a company’s business model, strategy and financial plans. Climate impact of the business model Risks and impact

Green offer – products and services

Impact on climate

ESG Environment KE/TCFD
KE/TCFD The company’s dependence on natural capital Risks and impact

Impact on climate

ESG Environment KE/TCFD
KE/TCFD Opportunities related to resource efficiency, cost savings, use of low-carbon energy sources, development of new products and services, access to new markets and building resilience throughout the value chain Green offer – products and services

Impact on climate

PRB 2 ESG Environment KE/TCFD
KE/TCFD The company’s climate policy, including climate change mitigation or adaptation policy Our approach

Policies

SDG 3, 8, 12, 13 PRB 1, 2 ESG Environment KE/TCFD
KE/TCFD Climate related targets, including greenhouse gas emission targets Targets

Impact on climate

ESG Environment KE/TCFD
KE/TCFD Energy-related policy targets Targets

Impact on climate

ESG Environment KE/TCFD
KE/TCFD Management supervision over climate risks and opportunities

The role of management in assessing and managing climate risks and opportunities

Our approach

Policies

Risks

SDG 3, 8, 12, 13 PRB 1,2 ESG Environment KE/TCFD
KE/TCFD Processes used to identify and assess climate-related risks, main risk types and how to manage the risks Risks and impact

Risks

Impact on climate

ESG Environment KE/TCFD
KE/TCFD Main climate risks throughout the value chain in the short, medium and long term.  Risk maps that take climate issues into account Risks and impact

Risks

ESG Environment KE/TCFD
KE/TCFD Integrating climate risk and opportunity assessment into relevant investment, credit and insurance strategies Risks and impact

Impact on climate

ESG Environment KE/TCFD
KE/TCFD Main pro-environmental products and services offered to customers, including those affecting climate change solutions Impact on climate ESG Environment KE/TCFD
II. SPECIFIC DISCLOSURES ON MATERIAL TOPICS 
Material topic:  Performance results and economic impact
GRI 103-1 GRI 103. Managment approach 2016 Explanation of the material topics and their boundaries Approach to sustainable development SDG 13, 17 PRB 2 ESG Environment

ESG Governance

GRI 103-2 The management approach and its components Approach to sustainable development SDG 13, 17 PRB 2 ESG Environment

ESG Governance

GRI 103-3 Evaluation of the management approach Approach to sustainable development SDG 13, 17 PRB 2 ESG Environment

ESG Governance

GRI 201-1 Direct economic value generated and distributed About Santander Bank Polska
GRI 203-2 Significant indirect economic impacts Approach to sustainable development SDG 13, 17 ESG Environment

ESG Governance

Prevention of financial exclusion, financial education
GRI 103-1 GRI 103. Managment approach 2016 Explanation of the material topics and their boundaries Customer-centricity

Digitisation and innovation

Barrier-free banking

Santander Universidades

Financial education

ESG 4, 8, 10, 11 PRB 1 ESG Social
GRI 103-2 The management approach and its components Customer-centricity

Digitisation and innovation

Barrier-free banking

Santander Universidades

Financial education

SDG 4, 8, 10, 11 PRB 1 ESG Social
GRI 103-3 Evaluation of the management approach Customer-centricity

Digitisation and innovation

Barrier-free banking

Santander Universidades

Financial education

SDG 4, 8, 10, 11 PRB 1 ESG Social
Custom indicator non applicable Information about key products, including new products launched during the reporting period Retail customers

Business customers

PRB 3
Custom indicator non applicable Number of customers using online and mobile banking Customers and service

Digitisation and innovation

Custom indicator non applicable Number of transactions in remote channels Customers and service
Custom indicator non applicable Products and initiatives addressed to Small and Medium Size Enterprises (SMEs) Retail customers

Digitisation and innovation

Support in difficult situations

PRB 3
Custom indicator non applicable Number of bank branches with Barrier-free Service certificate Barrier-free banking SDG 8, 10
Custom indicator non applicable Number of beneficiaries of projects and social initiatives in the field of education initiated and/or supported by the bank and/or the bank’s Foundation in a given year Santander Universidades SDG 4, 8, 11 ESG Social
FS 14 Sector supplement Measures taken to ensure access to financial services for people from disadvantaged populations Barrier-free banking SDG 8, 10 PRB 3
Material topic:   The role of values and ethics in the organizational culture, including building responsible employee attitudes.
GRI 103-1 GRI 103. Managment approach 2016 Explanation of the material topics and their boundaries Code of Conduct

Anti-corruption policies

Reporting ethical concerns

SDG 8 ESG Governance
GRI 103-2 The management approach and its components Code of Conduct

Anti-corruption policies

Reporting ethical concerns

SDG 8 ESG Governance
GRI 103-3 Evaluation of the management approach Code of Conduct

Anti-corruption policies

Reporting ethical concerns

SDG 8 ESG Governance
GRI 205-2 GRI 205.  Anti-corruption 2016 Communication and training about anti-corruption policies  and procedures for employees and managers Anti-corruption policies
GRI 205-3 GRI 205.  Anti-corruption 2016 Confirmed incidents of corruption and actions taken Anti-corruption policies
Custom indicator non applicable List of key activities and initiatives implemented in the bank during the year to raise the employees’ awareness of business ethics and the bank’s organizational culture Ethical education PRB 5 ESG Governance
Custom indicator non applicable Number of violations and/or other issues needing resolving reported to the ethics mailbox and helpline Reporting ethical concerns SDG 8 PRB 5 ESG Governance
Material topics: Responsible selling and prevention of misselling. Ethical marketing communication and reliable, comprehensible information about products and services. Regulatory compliance.
GRI 103-1 GRI 103. Managment approach 2016 Explanation of the material topics and their boundaries Responsible sales and marketing SDG 12, 17
GRI 103-2 The management approach and its components Responsible sales and marketing SDG 12, 17
GRI 103-3 Evaluation of the management approach Responsible sales and marketing SDG 12, 17
GRI 417-2 GRI 417.
Marketing
and Labeling 2016
Total number of incidents of non-compliance with regulations and/or voluntary codes concerning product and service information and labelling Responsible sales and marketing SDG 12, 17
GRI 417-3 GRI 417.
Marketing
and Labeling 2016
Total number of incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications Responsible sales and marketing SDG 12, 17
GRI 419-1 GRI 419.
Socioeconomic
Compliance
Non-compliance with laws and regulations in the social and economic area –  significant fines and non-monetary sanctions for non-compliance with laws and/or regulations Responsible sales and marketing SDG 12, 17
Relationships with customers, customer satisfaction and data security.
GRI 103-1 GRI 103. Managment approach 2016 Explanation of the material topics and their boundaries Customer-centricity
GRI 103-2 The management approach and its components Customer-centricity
GRI 103-3 Evaluation of the management approach Customer-centricity
Custom indicator non applicable Main activities to ensure customer satisfaction Customer-centricity
Custom indicator non applicable Customer satisfaction measurement results Dialogue with customers – surveying needs and satisfaction
Material topic:   Security of services, transactions and customer data
GRI 103-1 GRI 103. Managment approach 2016 Explanation of the material topics and their boundaries Security PRB 3
GRI 103-2 The management approach and its components Security PRB 3
GRI 103-3 Evaluation of the management approach Security PRB 3
GRI 418-1 GRI 418.
Customer Privacy
Total number of substantiated complaints concerning breaches of customer privacy and losses of customer data Security
Custom indicator non applicable Measures implemented to ensure cybersecurity Security
Environmental impact – resources, materials and emissions
GRI 103-1 GRI 103. Managment approach 2016 Explanation of the material topics and their boundaries Our approach

Policies

SDG 3, 8, 12, 13 PRB 1, 2 ESG Environment KE/TCFD
GRI 103-2 The management approach and its components Our approach

Policies

SDG 3, 8, 12, 13 PRB 1, 2 ESG Environment KE/TCFD
GRI 103-3 Evaluation of the management approach Targets ESG Environment KE/TCFD
Custom indicator non applicable Main environment-friendly products and services offered to customers, including those affecting climate change solutions Green offer – products and services PRB 2 ESG Environment KE/TCFD
GRI 301-1 GRI 301.
Materials
Materials used by weight or volume Impact on climate ESG Environment KE/TCFD
GRI 302-1 GRI 301.
Energy 2016
Energy consumption within the organization Impact on climate ESG Environment KE/TCFD
GRI 305-1 GRI 305.
Emissions 2016
Direct (Scope 1) GHG emissions Impact on climate ESG Environment KE/TCFD
GRI 305-2 GRI 305.
Emissions 2016
Energy indirect (Scope 2) GHG emissions Impact on climate ESG Environment KE/TCFD
GRI 305-3 GRI 305.
Emissions 2016
Other indirect (Scope 3) GHG emissions Impact on climate ESG Environment KE/TCFD
GRI 308-1 GRI 308.
Supplier Environmental
Assessment 2016
New suppliers that were screened using environmental criteria Responsible supply chain SDG 5 ESG Social KE/TCFD
Material topic: Employment terms and employee satisfaction
GRI 103-1 GRI 103. Managment approach 2016 Explanation of the material topics and their boundaries Corporate culture

Objectives and priorities

ESG Social
GRI 103-2 The management approach and its components Corporate culture

Objectives and priorities

ESG Social
GRI 103-3 Evaluation of the management approach Corporate culture

Objectives and priorities

ESG Social
Employment, remuneration and additional benefits, safety
GRI 401-1 GRI 401. Employment 2016 Total number and rate of employees who left the organization by gender and age Employment structure SDG 5, 8
GRI 202-1 GRI 202.
Market Presence 2016
Ratios of standard entry level wage by gender compared to local minimum wage Salaries and benefits SDG 5, 8
GRI 401-2 GRI 401. Employment 2016 Additional benefits provided to full-time employees Salaries and benefits SDG 5, 8
Occupational Health and Safety
GRI 403-2 GRI 403. Occupational Health and Safety 2016 Type and number of work-related injuries Safety in the workplace SDG 3, 8 ESG Social
Training and Education
GRI 404-1 GRI 404. Training
and Education 2016
Average hours of training per year per employee Training and education SDG 5, 8 ESG Social
GRI 404-2 GRI 404. Training
and Education 2016
Programs for upgrading employee skills and transition
assistance programs
Training and education SDG 5, 8 PRB 5 ESG Social
GRI 404-3 GRI 404. Training
and Education 2016
Percentage of employees receiving regular performance
and career development reviews
Training and education SDG 5, 8 ESG Social
Material topic:  Diversity and equal opportunities in the workplace, including equal pay for women and men  
GRI 103-1 GRI 103. Managment approach 2016 Explanation of the material topics and their boundaries Diversity management ESG Social
GRI 103-2 The management approach and its components Diversity management ESG Social
GRI 103-3 Evaluation of the management approach Diversity management ESG Social
GRI 405-1 GRI 405.
Diversity and Equal
Opportunity 2016
Diversity of governance bodies and employees by gender, age, minorities and other diversity indicators Employment structure SDG 5, 8 ESG Governance
GRI 405-2 GRI 405.
Diversity and Equal
Opportunity 2016
Ratio of basic salary and remuneration of women to men Salaries and benefits SDG 5, 8
GRI 406-1 GRI 406.
Non-discrimination 2016
Incidents of discrimination and corrective actions taken Anti-discrimination SDG 5, 8 ESG Social
GRI 414-1 GRI 414.
Supplier Social
Assessment 2016
New suppliers that were screened using social criteria Responsible supply chain SDG 5, 8 ESG Social
Social engagement and public policy
Custom indicator non applicable Number of employee volunteers engaged in corporate volunteering projects during the year under review Corporate volunteering SDG 11 ESG Social
Custom indicator non applicable Number of beneficiaries of volunteering projects/ year Corporate volunteering SDG 11 ESG Social
Custom indicator non applicable Total amount of money allocated to social causes per year Corporate volunteering SDG 11 ESG Social
GRI 415-1 GRI 415.
Public Policy 2016
Total value of political and similar contributions. 0 PLN

 

[1] Reference to UN Sustainable Development Goals  2015 – 2030

[2] Reference to UNEP Finance Principles for Responsible Banking

[3] Reference to ESG factors (Environment S – Social G – Governance)

[4] Reference to the European Commission Guidelines on reporting climate related information (including the Guidelines of the Task Force on Climate-related Financial Disclosures / TCFD/)