Agile ways of work are based on interdisciplinary teams which are close to the customer and can quickly implement new solutions
Bank Gospodarstwa Krajowegoy
Occupational Health and Safety
Corporate and Investment Banking
Centre for contacts with customers (Multichannel Communication Centre)
Customer Relationship Management
Corporate Sustainability and Responsibility
European Bank for Reconstruction and Development
Equal Pay by Gender. Santander Bank Polska monitors the EPG indicator.
International project on social and environmental risks with the participation of financial institutions
Environmental, Social and Governance. ESG means non-financial rating factors for companies and organisations: environmental (E), social (S) and governance (G).
Responsible Business Forum
Gender Pay Gap. Santander Bank Polska monitors the GPG indicator.
Global Reporting Initiative
Parties who have influence on the organisation or are under the organisation’s influence
International Finance Corporation
Leadership in Energy and Environmental Design
London Interbank Offered Rate
Multichannel Communication Centre
Irresponsible and unethical selling of financial products
Small and Medium-Size Enterprises
National Bank of Poland
Net Promoter Score – an indicator for measuring customer loyalty and customer propensity to recommend a brand
Polish Sign Language. Remote video service in PSL is provided by the bank’s Contact Centre employees.
Point of sale terminal for cashless payments.
Principles for Responsible Banking – a set of six principles which define the framework for responsible management in the banking sector
Index of companies listed on the Warsaw Stock Exchange, including companies participating in the WIG20 and mWIG40 indices.
The UN’s sustainable development goals set for the period 2015-2030. They influence the activities and reporting of the results of individual countries, international and national initiatives and a wide variety of parties, including entrepreneurs and the business community.
Difference between FX sell and buy ratios.
Task Force on Climate-related Financial Disclosures appointed by the G20 Financial Stability Board.
UN Global Compact
United Nations initiative for corporate social responsibility and sustainable development.
Virtual Reality created using information technologies.
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